CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help!

Call us at 678-744-3580 or use the below form

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FAQ

 
How do I track my order?
 

You will receive an email from one of our dedicated customer service agents providing you with details on your shipment including carrier and tracking information. However, sometimes tracking information doesn't update right away. Typically, the carrier will update tracking information before delivering the item. Please check back on the shipper's website periodically for updates.

What are your delivery options?

For all items that are available for shipping, you may choose Standard Shipping (approximately 5–7 business days), Premium Shipping (approximately 3 business days) and Express Shipping (approximately 1-2 business days). Business days do not include weekends or holidays. Some items cannot be shipped using Premium or Express Shipping due to size, weight, delivery address or vendor constraints. These items will only have Standard Shipping available. All quoted delivery times are based on delivery times provided to us by the shipping carrier. We will not accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for shipping carrier delays due to inclement weather or other issues beyond our control.

Can I return my Gift Card?

A Perfect Team gift cards cannot be returned or redeemed for cash or credit except where required by law.

What is the turn around time for artwork I submit?

For image quality reasons, there are specific guidelines that all artwork submitted must have in order to be approved by our sales department. Once our sales department approves your image, you will receive a mock-up within 3 business days. Once you submit your approval of the mock-up, the production time is approximately 10-14 business days. You will have the option to pay a rush fee, which brings your production time to 7-10. Turnaround times and shipping estimations are based on "normal quantity orders." Occasionally, larger quantity orders may be subject to an additional turnaround time, depending on the size and quantity requested. Customer Support will contact you if your order is determined to be above a "normal quantity" and give you an updated shipping date.

Do you offer Buyer's Protection?
 

We want you to feel secure when purchasing from APT. Therefore, you are fully protected every time you place an order with us. Our website is SSL protected for security purposes. We also currently offer PayPal and Sezzle as an alternative form of payment to ensure a peace of mind when ordering.

How do I return or request a refund for an item?
 

Returns / refunds are initiated by contacting us via phone at (678) 744-3580 or email at returns@customapt.com. Please include your product order information and a brief description of why you are returning or requesting a refund for the item. A dedicated customer service agent will assist you within 24 hours to assist your return. Personalized/custom, clearance, and sale items cannot be returned unless an error was made by A Perfect Team. All shipping costs associated with the return will be at the expense of the customer, unless A Perfect Team is responsible for an error. A 20% restocking fee will be applied to your return. Returns / Refunds initiated due to shipping carrier delays are not eligible for return.   

What is your refund policy?

Should your item does not match the description, please contact us within 7 days to initiate a return. If we find an error on our behalf, we will send a prepaid return label to return the item back to the seller and process your refund. If a return request is not submitted within the 7-day window from delivery, we'll assume everything is OK. Refunds will be issued within 14 days to the account that you used to purchase the item. You may also request a refund in the form of an A Perfect Team gift card. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution. 

What is your returns policy?
 

Most unopened items in new condition with all tags attached in original packaging can be returned if A Perfect Team customer service department is contacted within 7 days of shipment delivery at returns@customapt.com. The item should be returned within 14 days of receiving a RMA number from a customer service. The customer will have the right to choose between a refund or exchange. A 20% restocking fee will be applied to your return. The customer is responsible for freight charges when returning stock items. Clearance, sale, or custom/personalized items are not eligible for returns. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Returns initiated due to shipping carrier delays are not eligible for return.